Who We Are

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Black Rouge was founded in Febuary of 2008 by Howard Gutenstein. After 20+ years in the Information Technology(IT) field Howard saw that while small and medium businesses were using Technology not everyone understood how to use it effectivly.

Black Rouge Technologies mission is to help businesses that need IT but do not want to learn all the mobo jumbo, propeller head talk required to deal with technology. We are here to smiplify your IT and Business process and create a return on the investment you have made in your technology.

Some history:

Howard started working with computers at the age of 13 writting basic programs to do things like roll dice and calaulate averages. His formal career started in 1987 at the age of 22 after grauating with a certificate in computer programing from Computer Learning Center in Paramus NJ.

His first job was with a subsitiary of Squibb Pharmicutical processing online medical bills and claim forms. It was Howard's job to ensure that the doctors and hospitals that used Squibb's services to upload and download medical records were working and configured propertly. He was also responsible for all the network connections back to the Data Center located at SunGuard in Phillidellpha, PA. His final hat was the processing of the printed bills and claim forms. When Howard arrived to the position it took over 3 weeks for a claim form to be printed, processed, mailed and recevied by a paient. Howard evaluated the process and reduced the overall time to one week from printing to paient.

In 1989 Squibb sold the business to Medical Data Services and Howard moved to Richmond, VA. Where his rolls changed and he was focused on the hardware side of the business. Howard primary responsiblity was configuring communications devices. His primary responsibliy was to support doctor's offices process their electronic claim forms. This could require Howard to assitst the office staff on configuring or resetting their equiptment. If required Howard would come onsite and troubleshoot and fix the issue.

In 1990 Howard moved back to NJ where he worked for Prodigy, one of the first Internet service providers. His two years at Prodigy were filled with all aspects of IT. Known as the "fixer" Howard would be assigned to IT teams that needed structure and leadership. During his tenure he help supervise the Helpdesk, Telecommunications, Networking and Deskside support.

In 1992 Howard received his certification as a Novell CNE and took a roll as a Network and Email team lead at RAM Mobile Data. Responsible for building, supporting and maintaing all Servers and Email services for RAM Howard was seletcted to help pilot one of the first mobile email systems.

In 1994 Howard went to work as a consultant supporting the Email Services for the following companies

JP Morgan

CS First Boston

Union Bank of Swizerland

Land and Sea Shipping

Simon & Schuster

In 1995 while consulting for Simon & Schuster he was asked to join their management team as Manager of Email and Messgaing. In 1998 Simon & Schuster sold their educational publishing to Pearson Education. Over his 7 years at Pearson

Welcome to Black Rouge Technologies

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Black Rouge Technologies was founded in February, 2008 to address the needs of extremely busy, highly successful professionals and Small Businesses. Although these executives are heavy users of Personal Computers, they often do not have on-site computer support staff that can address their issues and problems in a timely manner.

Even among those that have access to some remote or on-site IT resources, we’ve found the quality of support is not always adequate, due to recent downsizing, reorganizations, high turnover, poor morale or acute staffing shortages.

With deadlines looming, people place frantic calls to 800/900 numbers at premium prices, and often the technician in these cases may know even less about the problems than they do. People also do tasks manually or pull a slightly-more knowledgeable colleague away from their work for “just a minute.” Perhaps they appeal to someone’s 13-year-old computer “genius” or surf the Web for technical support sites in desperation.

Many small businesses and branch offices house less than fifty professionals. At this size, it is often cost prohibitive to hire even a junior-level computer support person. By combining 21 years of experience supporting PC/LAN and Email systems, Microsoft certified Professional, Computer Hacking Forensic Investigator, reasonable rates, and flexible arrangements, Black Rouge Technologies offers a highly unique, excellent-value solution to even the smallest branch office.

Black Rouge Technologies can perform all but not limited to the following services.

Computer System Investigations and Audit
Seminars and Speaking engagements about: Computer Security, Email use, Computer Safe Employee Training.
Document Employee Computer Policies
IT and Business Process Management/Improvement
Vendor or Outsourced Management
Network and Server Design
Disaster Recovery Design
Office Automation Education
Mentoring on Time Management
Internet, Server and Workstation Security Design, Health Checks, and Audits.

Please feel free to contact us at (219) 462-9318 or email hguten@comcast.net with any questions you may have.

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